Privacy Policy
Last updated: [DATE]
Brookvale Development Specialists Ltd (“Brookvale”, “we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you use our website (brookvale.uk) or engage with our property, auction, lettings, commercial and land services, and explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Brookvale Development Specialists Ltd
Company registration number: [COMPANY REGISTRATION NUMBER]
Registered address: 100 Stratford Road, Shirley, B90 3BH
ICO registration number: [ICO REGISTRATION NUMBER]
Email: info@brookvale.uk
Phone: 0121 820 4113
2. Information we collect
We may collect and process the following information about you:
- Contact details (name, email address, postal address, telephone number)
- Enquiry details submitted through our website forms
- Property details relevant to a sale, auction, letting or valuation
- Financial and identification information required for anti-money laundering (AML) checks
- Technical data such as IP address, browser type and cookies (see our Cookie Policy below)
3. How we use your information
We use your personal data to:
- Respond to enquiries and provide requested services
- Market, manage and complete property sales, auctions, lettings and valuations
- Carry out identity verification and anti-money laundering checks
- Comply with our legal and regulatory obligations
- Improve our website and services
- Send marketing communications where you have consented to receive them
4. Legal basis for processing
We process your data on the basis of: performance of a contract, compliance with a legal obligation, our legitimate business interests, and/or your consent, depending on the nature of the processing.
5. Sharing your information
We may share your information with solicitors, surveyors, mortgage brokers, auction partners, estate agency partners, and regulatory or law enforcement bodies where necessary to provide our services or comply with the law. We do not sell your personal data to third parties.
6. Data retention
We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Typical retention periods are [RETENTION PERIOD DETAILS TO BE CONFIRMED].
7. Your rights
Under UK data protection law, you have the right to: access your personal data; request correction or deletion; restrict or object to processing; request data portability; and withdraw consent at any time. To exercise these rights, contact us at info@brookvale.uk.
8. Cookies
Our website uses cookies to improve your browsing experience. You can manage your cookie preferences at any time using the cookie settings link in our website footer.
9. Complaints
If you have a concern about how we handle your personal data, please contact us in the first instance at info@brookvale.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page.
[PLACEHOLDER NOTE: This draft covers standard UK GDPR requirements but should be reviewed by a qualified advisor before publishing. Please confirm and insert: company registration number, ICO registration number, and specific data retention periods.]